Connection loss
As long as you're connected to SIGN ES, you do not need to worry. In case of connection loss to the Spanish Tax Authority server, SIGN ES implements an availability check of the Verifactu service. The transmission of Invoicing Records will continue automatically when the service connection is restored.
We automatically indicate the incident field as Yes if we detect any disconnection issues on our end. SIGN ES API will transmit the XML files as soon as connection to the Tax Authority’s service is restored.
If you lose connection to us
Even if there's a connection problem, the taxpayer will issue an invoice for the customer, keeping a copy of it.
In case of internet connection problems on the POS system, the Verifactu Regulation contemplates an indication of any problems with the transmission of issued invoices through an incident field in the XML structure created.
In our SIGN ES API, the incident field is part of the annotations when creating a new invoice. As soon as the connectivity issue is solved, the issued invoices must be introduced through the SIGN ES API software in a correlative way and including this incident field.