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Server connection lost

As long as you're connected to SIGN ES, you do not need to worry. In case of connection loss to the Spanish Tax Authority server, SIGN ES implements an availability check of the TicketBAI service. The transmission of TicketBAI Files will continue automatically when the service connection is restored.

If you lose connection to us​

In case of internet connection problems on the POS system, the Spanish Tax Authorities have established a series of indications to follow. This guidelines vary with the Province.

Araba​

Even if there's a connection problem, the taxpayer will issue an invoice for the customer, keeping a copy of it. This invoice has to be part of a specific series according to the incident indicated in Article 17 of the TicketBAI regulation.

The situation will be communicated to the Tax Authorities by sending an email to ticketbai@araba.eus indicating:

  • Identification: Name or company name and VAT Number (NIF)
  • Cause of the incident
  • In the subject of the email, indicate that this corresponds to an issue according to article 17 of the TicketBAI regulation.

As soon as the issue is solved, the issued invoices must be introduced in the TicketBAI software in a correlative way. It’s not necessary to inform the Tax Authority when the issue is resolved.

Source: Araba's FAQs

Bizkaia​

In case of not being able to issue compliant invoices (meaning, with TBAI ID and QR code), the taxpayer must issue an invoice to the customer anyways. The information on these invoices must be sent to the Provincial Council of Bizkaia within the LROE books:

  • LROE for natural persons (Form 140) within the subchapter 1.2 - Income with invoice without guarantor software.
  • LROE for legal persons (Form 240) within the subchapter 1.2 -Invoices issued without guarantor software.

The Tax Authority may require the taxpayer to justify the situation. Therefore, the taxpayer must keep and provide the appropriate supporting documentation.

Since the sending of the TicketBAI XML files within the LROE books is not done simultaneously with the transaction, then the situation of short-term internet connection loss should not be an issue in Bizkaia.

Source: BATUZ FAQs

Gipuzkoa​

Even if there's a connection problem, the taxpayer will issue an invoice for the customer, keeping a copy of it. This invoice has to be part of a specific series according to the incident indicated in Article 17 of the TicketBAI regulation.

The situation will be communicated to the Tax Authorities by sending an email to ticketbai@gipuzkoa.eus indicating:

  • Identification: Name or company name and VAT Number (NIF)
  • Cause of the incident
  • In the subject of the email, indicate that this corresponds to an issue according to article 17 of the TicketBAI regulation.

If the problem persists for more than 24 hours, the Tax Authority must be notified by submitting a letter to Zergabidea.

As soon as the issue is solved, the issued invoices must be introduced in the TicketBAI software in a correlative way. It’s not necessary to inform the Tax Authority when the issue is resolved.

Source: Gipuzkoa's FAQs