Connection Loss

If a connection issue on your side prevents access to our API, or if the 'Invoices and Receipts' portal is temporarily unavailable, transactions cannot be transmitted to the Italian Revenue Agency. If the retry fails, compliance can easily be ensured by following these steps:

• Provide the customer with a simple paper document as recommended by the Italian tax authority. This should serve as a temporary receipt for the transaction.
• Ensure compliance by issuing an electronic invoice within 12 days of the transaction.

To issue the electronic invoice, follow this process:

• Issue a receipt with a note indicating the portal was unavailable at the time of the transaction, e.g. "Portal unavailable."

• Record the following details:

  • Date and time of issue
  • Consecutive invoice number
  • Consumer's name, surname, and fiscal code (a widely know personal ID number in Italy)
  • VAT number and merchant legal name
  • Total transaction amount (before and after VAT)

• Transmit the recorded data using an e-invoice system within the specified 12-day period.

By following this procedure, compliance with Italian regulations is ensured even if connectivity issues occur.